Cookie Policy

Last Updated: April 8, 2026  |  Effective Date: April 8, 2026

This Cookie Policy explains how Guzman y Gomez ("we," "us," or "our") uses cookies and similar tracking technologies on our website guzmaanygomez.com (the "Website"). Please read this policy carefully to understand what cookies are, how we use them, and how you can manage your cookie preferences.

This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service. By continuing to use our Website, you consent to our use of cookies as described in this policy. We operate in Australia and comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable guidance issued by the Office of the Australian Information Commissioner (OAIC).

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, smartphone, or other internet-enabled device) when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Guzman y Gomez) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites.

1.1 How Do Cookies Work?

When you visit our Website, our web server sends a cookie to your browser, which stores it on your device. The next time you visit the same website, your browser sends the cookie back to the server. This allows the website to recognise your device and remember information about your visit, such as your preferred language, login status, items in your cart, or pages you have previously visited.

Cookies can store a wide range of information, including personally identifiable information (such as your name or email address, but only if you choose to provide this information). It is important to note that this information can only be stored if you provide it — websites cannot gain access to information you have not provided, nor can they access other files on your device.

1.2 Similar Tracking Technologies

In addition to cookies, we may also use other similar technologies to collect information about your browsing activity on our Website, including:

  • Web beacons (pixel tags): Small transparent image files embedded in web pages or emails that allow us to track whether a page has been viewed or an email has been opened.
  • Local storage: A feature of modern web browsers that allows websites to store data locally on your device, similar to cookies but with greater storage capacity.
  • Session storage: Similar to local storage but data is cleared when the browser session ends.
  • Device fingerprinting: A technique that collects information about your device's settings and characteristics to create a unique identifier.

2. Types of Cookies We Use

We use four main categories of cookies on our Website. Each category serves a different purpose and has different implications for your privacy.

2.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but some parts of the Website will not then work correctly.

Examples of what essential cookies do: Enable you to navigate between pages, use the online ordering system, access secure areas of the Website, and remember items placed in your shopping cart.

2.2 Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to understand which pages are the most and least popular, and to see how visitors move around the Website. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Website and will not be able to monitor its performance.

2.3 Functional Cookies

These cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly. Functional cookies remember your preferences (such as your preferred restaurant location, language settings, or whether you have previously dismissed a notification banner).

2.4 Advertising and Targeting Cookies

These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising, but you will still see advertisements for our products and services on other websites.

3. Specific Cookies We Use

The following table provides detailed information about the specific cookies used on our Website, including their name, purpose, type, and duration.

Cookie Name Provider Purpose Type Duration
_ga Google Analytics Registers a unique ID that is used to generate statistical data on how you use the Website. Used to distinguish users and count visits. Analytics 2 years
_gid Google Analytics Registers a unique ID that is used to generate statistical data on how you use the Website. Stores and updates a unique value for each page visited. Analytics 24 hours
_gat Google Analytics Used by Google Analytics to throttle request rate (limit data collection on high-traffic sites). Helps manage the number of requests made to Google servers. Analytics 1 minute
_gcl_au Google Ads (AdSense) Used by Google AdSense and Google Ads for experimenting with advertisement efficiency across websites using their services. Stores and tracks conversions from Google Ads. Advertising 3 months
_fbp Facebook (Meta) Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. Tracks visits across websites to allow Facebook to deliver relevant advertisements. Advertising 3 months
fr Facebook (Meta) Used by Facebook to deliver, measure, and improve the relevancy of ads. Contains a unique browser and user ID combination, used for targeted advertising. Advertising 3 months
PHPSESSID guzmaanygomez.com Preserves your session state across page requests. Essential for maintaining your login status, cart contents, and form submissions during your visit. Essential Session
cookie_consent guzmaanygomez.com Stores your cookie consent preferences so we do not need to ask for your consent again on future visits. Essential 1 year
preferred_location guzmaanygomez.com Remembers your preferred Guzman y Gomez restaurant location to personalise your ordering experience and display relevant menu items and promotions. Functional 30 days
language_pref guzmaanygomez.com Stores your language or regional preferences to ensure the Website displays content in your preferred format. Functional 1 year
_hjid Hotjar Sets a unique ID for the session. This allows the Website to obtain data on visitor behaviour for statistical purposes. Analytics 1 year
_hjFirstSeen Hotjar Used to identify if the visitor has visited the Website before, or if it is a new visitor to the Website. Analytics 30 minutes
Please Note: The list of cookies above may not be exhaustive. New cookies may be added from time to time as we update our Website and services. We will endeavour to update this Cookie Policy whenever we make material changes to our use of cookies.

4. How to Manage and Disable Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can exercise your cookie preferences in the following ways:

4.1 Cookie Consent Tool

When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or reject different categories of cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalised to you. It may also stop you from saving customised settings like login information. Below are links to the cookie management instructions for the most popular browsers:

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org.

4.3 Opt-Out Tools for Third-Party Cookies

You can opt out of third-party cookies directly with those providers using the following tools and links:

Provider Opt-Out Tool Description
Google Analytics Google Analytics Opt-out Browser Add-on Download and install the Google Analytics opt-out browser add-on to prevent your data from being used by Google Analytics.
Google Ads Google Ads Settings Manage your Google advertising preferences and opt out of personalised advertising.
Facebook / Meta Facebook Cookie Policy Manage your Facebook advertising preferences through your Facebook account settings or the Facebook Cookie Policy page.
Hotjar Hotjar Opt-Out Opt out of Hotjar's data collection and session recording on all websites that use Hotjar.
Network Advertising Initiative NAI Opt-Out Tool Opt out of targeted advertising from all Network Advertising Initiative member companies at once.
Your Online Choices (Australia) Your Online Choices AU An Australian resource provided by the European Interactive Digital Advertising Alliance that allows you to opt out of interest-based advertising from participating companies.

5. Impact of Disabling Cookies

While you have the right to disable or reject cookies (other than strictly necessary ones), doing so may affect your experience on our Website. Below is a summary of the potential impact:

Cookie Type Impact of Disabling
Essential Cookies Disabling these cookies will prevent the Website from functioning correctly. You may be unable to place orders online, log in to your account, or use interactive features. We strongly recommend keeping these cookies enabled.
Analytics Cookies Disabling these cookies will mean we cannot track how visitors use our Website. This limits our ability to improve our Website's performance and user experience. Your browsing experience will not be significantly affected.
Functional Cookies Disabling these cookies means the Website will not remember your preferences (e.g., preferred restaurant location, language settings). You may need to re-enter your preferences each time you visit.
Advertising Cookies Disabling these cookies means you will still see advertisements for our products and services, but they will be less relevant to your interests. You may also see more generic advertising from other brands.
Please be aware: If you use different devices to access our Website (e.g., your computer and your smartphone), you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our Website does not currently respond to DNT signals. However, you can use the cookie management options described in this policy to manage your tracking preferences.

7. Cookies and Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we are required to handle personal information in a transparent manner. To the extent that cookies collect personal information (such as IP addresses or information that can be used to identify you), we handle that information in accordance with our Privacy Policy.

We are committed to complying with the guidance issued by the Office of the Australian Information Commissioner (OAIC) regarding the use of cookies and online tracking technologies. Where cookies process data that constitutes personal information, we ensure that such processing is conducted lawfully and transparently.

If you are an Australian resident and have concerns about how we handle your personal information collected through cookies, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Lodge a complaint with us regarding our handling of your personal information.
  • Lodge a complaint with the OAIC at www.oaic.gov.au if you are not satisfied with our response.

8. Third-Party Websites

Our Website may contain links to third-party websites, including social media platforms, delivery partners, and other websites. Please note that this Cookie Policy applies only to our Website, guzmaanygomez.com. When you follow a link to another website, that website's own cookie policy will apply. We encourage you to read the privacy and cookie policies of any third-party websites you visit, as we have no control over those websites or their practices.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or by placing a prominent notice on our Website.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies. Your continued use of our Website after any changes to this Cookie Policy constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please contact us using the details below:

Guzman y Gomez — Privacy and Cookie Enquiries

We aim to respond to all cookie-related enquiries within 30 days of receipt. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

Acknowledgement: By continuing to use guzmaanygomez.com, you acknowledge that you have read and understood this Cookie Policy and consent to our use of cookies as described herein. This Cookie Policy was last reviewed and updated on April 8, 2026.